Support Plans HITAC provides a range of flexible Support Plans & Solutions for you to choose from. We can also tailor a package that will suit your requirements. |  |
Features | Per Call Labour | Pre-Purchased Hours (Regular Maintenance) | Platinum (Unlimited support) |
| 24 x 7 Phone Support |  | | |
| Remote Support | | | |
| On-Site Support | | | |
| After Hours Support | | | |
| Monthly Management Report | | ||
| Regular Maintenance Plan | | ||
| Weekly Site Visit | | | |
| Service Level Agreement | | ||
| Unlimited IT support | | ||
Local Intranet based Service Management Database | | ||
| Details | |||
| Minimum Charge | 1 hour, then by 15 minute increments | 1 hour, then by 15 minute increments | N/A |
| Requires a Network Audit | No | Yes | Yes |
| Minimum Contract | No minimum | 12 Months | 12 Months |
| Price Structure | Per Call Ad-Hoc Service. | Pre-Purchased Blocks of Hours, | Fixed maintenance and support fee. |
